Case Study: Zulay Kitchen achieves 100% customer support efficiency with Hark

Zulay Kitchen achieves 100% support efficiency with Hark

Zulay Kitchen, a brand known for its kitchen tools, faced challenges with rising customer support demands that led to slower response times and inefficient collaboration among teams. The company partnered with Hark to address these workflow issues.

By implementing Hark's platform, Zulay Kitchen gained the ability to collect richer customer feedback through video and audio, which improved context for resolutions. Internal teams could share updates in real time, leading to a dramatic increase in efficiency. As a result, Zulay Kitchen achieved 100% support efficiency, reduced response times to under 12 hours, and better prepared its team for peak seasons.

Zulay Kitchen