Case Study: Pendulum Therapeutics stops $454K in churn with Hark

Pendulum Therapeutics stops $454K in churn with Hark

Pendulum Therapeutics, a company producing next-generation probiotics, faced a significant challenge with customer retention. Their product's health benefits are designed to compound over time, making retention a critical part of the user experience that was not being fully captured by traditional metrics alone. They partnered with the vendor Hark to address this.

By implementing Hark's platform, Pendulum gained the ability to listen to richer customer stories through multimedia feedback. This solution allowed them to uncover valuable insights that quantitative data had missed. As a direct result of using Hark, Pendulum Therapeutics successfully prevented $454K in potential customer churn.

Pendulum Therapeutics