Case Study: OneSkin accelerates product issue validation and saves $117K with Hark

OneSkin validates product issues in 30 minutes with Hark

OneSkin, a leader in skin longevity science, faced the challenge of turning fragmented customer feedback into actionable insights. Proving product issues could take up to three months, and critical context was often lost. They partnered with the vendor Hark to solve this problem.

By implementing Hark's solution, OneSkin enabled customers to share videos and voice notes for richer detail. Hark's AI-powered summaries uncovered patterns instantly, allowing hypotheses that once took three months to validate to be confirmed in just 30 minutes. This resulted in faster fixes, stronger team alignment, and a savings of $117K. Hark turned customer support into a driver of product innovation.

OneSkin