Case Study: Meridian cuts cost per ticket by 43% with Hark's Customer Experience Platform

Meridian sees 43% reduction in cost per ticket with Hark's Customer Experience Platform

The customer, Meridian, faced a significant challenge with a frustrating warranty process that required over seven customer touch points. This complexity led to inefficiencies and poor customer experiences. To address this, they partnered with Hark and implemented its Customer Experience Platform.

Hark's solution provided agents with upfront context to streamline warranty claims. This intervention dramatically improved the customer experience, boosting the CSAT score to 5 and achieving 26.3% more one-touch resolutions. Most notably, Hark helped Meridian reduce its cost per ticket by 43%.

Meridian

Chris Sabadlab

Director of Customer Support