Hark
6 Case Studies
Case Study: Road Runner Scooters shrinks CX resolution time with Hark
A Hark Case Study
How Road Runner Scooters Shrunk CX Resolution Time by 39% with Hark’s CGC Solution
Road Runner Scooters adopted Hark's CGC solution to achieve its goal of providing the best post-sale customer service in the industry. The company sought to optimize its communication process and improve its support intake.
Hark replaced Road Runner Scooters' phone channel and became its primary support portal, with all inquiries being redirected through it into their helpdesk. This implementation by Hark led to a significant 39% reduction in customer experience resolution time.
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Road Runner Scooters
Amanda DiNapoli
Customer Service Manager