Case Study: Branch Furniture achieves 166% more resolutions and 29% faster response times with Hark

How Branch Furniture Improved Resolution Time and Increased Agent Efficiency with Hark

Branch Furniture, a company that provides furniture solutions, sought a more effective method for handling customer-generated content compared to traditional phone support. They turned to the vendor Hark to address this challenge and improve their support operations.

By implementing Hark's platform, the company achieved significant improvements. The solution was cost-effective and led to a 166% boost in resolutions while also decreasing response times by 29%, greatly enhancing agent efficiency.

Branch Furniture

Keisha Bartrem

Director of Customer Service