Case Study: Motive improves fleet communication and efficiency with Sendbird Chat

Motive boosts app stickiness with Sendbird as 94% return daily

Motive, a company providing a fleet management platform, needed to replace its existing chat API provider to ensure reliable and efficient communication between its large user base of drivers and back-office staff. Their challenge was to find a seamless, robust, and financially stable messaging solution that could be integrated without service interruption, offering features like image sharing and support for older Android devices. They partnered with Sendbird to implement its Chat API.

By implementing Sendbird's solution, Motive gained a highly customizable and scalable messaging platform. The results were significant, including users spending over thirty minutes a day on the platform and a substantial decrease in calls and SMS between drivers and the back office. Sendbird helped Motive save time and costs through streamlined communication, increase app stickiness, and improve driver onboarding experiences and net promoter scores.

Motive