Case Study: Tails.com achieves 34% faster ramp time with Seismic Learning

Reduces ramp time by 34% with 100% learner satisfaction

Tails.com, a dog food delivery company, needed a better way to support and train its growing remote customer experience team at scale. With a small learning and development team, the company was struggling to onboard new hires efficiently, provide searchable training resources, and keep up with support needs across 4 markets.

Seismic, using Seismic Learning and a MaestroQA integration, helped Tails.com digitize onboarding and launch self-directed learning in just two weeks. The result was a 34% reduction in new-hire ramp time, 100% learner satisfaction, and a 90% CSAT score, while also saving the team significant time on grading and tracking progress.

Tails.com

Adam Brown

Head of Customer Experience