Case Study: Carrefour enhances omnichannel customer experience with Secuoyas

Carrefour reaches one million downloads with Secuoyas

Secuoyas partnered with Carrefour, a major French multinational supermarket chain, to address the challenge of digital transformation in the retail sector. Carrefour sought to improve its omnichannel customer experience by unifying its vast array of products and services into a single, intuitive application, a significant architectural and navigation challenge.

The solution implemented by Secuoyas involved extensive user research and the development of the MyCarrefour app, which featured a Single Sign-On system, in-store shopping assistance, and a mobile payment solution. This resulted in a highly personalized and streamlined experience for users. The project was a success, with Secuoyas helping Carrefour's app achieve over one million downloads and become one of the most highly rated applications in its category.

Carrefour