Case Study: High Plains Farm Credit reduces onboarding time from months to days with ScreenSteps

High Plains Farm Credit cuts onboarding from months to days with ScreenSteps

High Plains Farm Credit, a provider of financing to farmers and ranchers in western Kansas, faced a significant challenge in onboarding new hires. Their training process was a major bottleneck, requiring months of one-on-one time with managers and forcing the intentional delay of loan processing to create training opportunities. They turned to ScreenSteps and its Knowledge Ops Platform to resolve this issue.

By implementing ScreenSteps' Find & Follow Framework, High Plains Farm Credit created a centralized knowledge base with step-by-step guides. This allowed new hires to become productive and work independently within days instead of months. The solution eliminated training bottlenecks, increased productivity, and freed up managers to focus on deeper coaching. ScreenSteps enabled the company to standardize processes and prepare for future digital transformations.

High Plains Farm Credit