Case Study: Xero improves customer experience and resolution times with ScreenMeet

Xero improves customer experience and reduces call resolution times with ScreenMeet

Xero, a provider of online accounting software, sought to improve its customer support experience and operational efficiency. They partnered with ScreenMeet to implement its remote support solution, which is fully embedded within their Salesforce platform.

By integrating ScreenMeet's solution directly into Salesforce, Xero's support agents were able to provide more effective and collaborative assistance. This implementation led to improved Net Promoter Score (NPS) scores, a reduction in support thread counts, and allowed agents to focus on more value-add work. ScreenMeet helped Xero achieve these enhanced results and reduced call resolution times.

Xero