Case Study: Teleperformance reduces remote support friction with ScreenMeet and ServiceNow

Teleperformance streamlines support for 500,000 employees with ScreenMeet

Teleperformance, a global digital business solutions company with a vast network of 500,000 employees, embarked on a digital transformation to consolidate multiple ITIL systems. Their challenge was to streamline processes and ensure consistency across all regions, which required finding a remote support solution that could integrate seamlessly with their new ServiceNow platform.

The vendor ScreenMeet provided its cloud-based remote support tool, which was chosen for its seamless integration with ServiceNow and immediate operability. The solution allowed technicians to instantly connect to end-users' devices and have all interaction data automatically recorded. ScreenMeet also introduced GenAI Summarization to create session summaries for incident records, significantly improving the efficiency and effectiveness of their support operations and setting a new standard for the future of automated resolutions.

Teleperformance