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5CA
Linda Matthijs
Responsible for Global Quality Management
Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions they provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience.
Case Studies
Showing 15 Scorebuddy Customer Success Stories
Allianz - Customer Case Study
Allianz
Nikki Woolgar
People, Performance and Development Manager
Scorebuddy's agent performance monitoring and gap analysis tool improves Beachbody's global customer service organization
Beachbody
Doug Hammar
Director of Training & Development
How BenefitMall Created an Effortless Customer Experience With Scorebuddy
BenefitMall
How Scorebuddy Helps to Create The Effortless Customer ExperienceTM
Leading Human Resource and Payroll Solution Provider
How Moneyboat Used Scorebuddy to Increase Agent Engagement and Win Awards
Moneyboat
Roni Reid
Quality Assurance Officer
How Permanent TSB Used Scorebuddy to Streamline QA and Improve Agent Performance
Permanent TSB
Amy Breen
Business Assurance Senior Manager
Risk-Based QA for Global Financial Customer Services
Premiere Global Bank
How Sanlam increased the quality of their client resolution center & customer satisfaction with Scorebuddy
Sanlam
Leonie Cooper
Resolution Manager
How The Echelon Group increased employee engagement with Scorebuddy
The Echelon Group
Beth Hendrickson
Vice President of Operations of Operations
How the NYCCBF Used Scorebuddy to Track Performance, Motivate Agents, and Boost Productivity
The New York City Carpenters Benefit Funds (NYCCBF)
Heather Veras
Quality Assurance Analyst
How Scorebuddy Helps to Create the Effortless Customer Experience
TomTom
How Scorebuddy is being used to implement change at Tucows
Tucows
How Urban Utilities Used Scorebuddy to Create a Comprehensive Quality Assurance Framework and Boost Team Morale
Urban Utilities
Juliette
Performance Coach
How Scorebuddy is used to improve the quality of customer experience for WWF’s inbound and outbound contact center agents
World Wildlife Fund
Ben Adaway
Head of Support Services Development
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