Case Study: Swisscom achieves 5x faster order processing and full process transparency with Scheer E2E AG's E2E BRIDGE

Swisscom is using E2E BRIDGE to Speed up its Business

Swisscom (Schweiz) AG, Switzerland’s leading telecom, needed better visibility and control for its SME order management (eDASECO). Reporting was rudimentary, middleware was inflexible (requiring long lead times), interface documentation was incomplete, and backend access testing was manual — all of which slowed change, increased cost and hurt service quality.

Swisscom deployed ARIS PPM with the Scheer E2E BRIDGE using direct executable UML models and automated testing (no coding). The solution delivered real-time KPIs, full process transparency and rapid change management: order cycle time fell from 5.3 to 1 working day (5x faster), change requests now take ~30 minutes (not weeks), a backend upgrade took 16 hours (not months), 160 interfaces are modeled and ROI was achieved in nine months.

Swisscom

Markus Witschi

Operations Manager for SMEs