Case Study: Alaska Airlines improves boarding and customer service with Scandit

Alaska Airlines streamlines 30,000+ daily boardings with Scandit

Alaska Airlines, an international airline serving over 47 million customers annually, faced a challenge in modernizing its critical boarding and gate processes. Their dedicated, stationary scanning hardware was costly, inflexible, and created queues. Seeking a mobile digital transformation to improve customer service and efficiency, they partnered with Scandit to find a high-performance mobile scanning solution.

Scandit provided its Barcode Scanner SDK, which includes text recognition (OCR), to power a new mobile app on iPad Minis. This solution replaced bulky gate hardware, freeing agents to provide service anywhere. The results include a vastly improved boarding experience and more efficient customer workflows. Agents praised the app's speed and ease of use, with Scandit-enabled devices now facilitating boarding over 30,000 times a day.

Alaska Airlines