Case Study: Omnicell achieves 87% user adoption and major sales productivity gains with SAVO

Omnicell - Customer Case Study

Omnicell, a Mountain View–based provider of healthcare automation serving more than 2,500 hospitals (700+ employees, $245M revenue in 2011), faced a sales productivity problem: complex consultative selling was hampered by an intranet with tens of thousands of poorly searchable documents, frequent “panic” emails from reps who couldn’t find materials, and the need to better support a major product launch.

Omnicell implemented SAVO ahead of the launch to deliver product landing pages, improved search, a Q&A knowledge capture system and analytics, plus messaging refinements from Corporate Visions. Within six months adoption exceeded 85–90%: 87% of users said the system improved efficiency, 60% saved at least one hour per week (17% saved 3–5 hours), panic emails fell from daily to a few per week, launches became smoother, and tribal knowledge and cross-selling opportunities were captured and sustained.

Omnicell