Case Study: Allstream launches an industry-first Service Guarantee and accelerates sales with SAVO

Allstream - Customer Case Study

Allstream, a national IP communications provider with about 2,500 employees, faced a noisy, disorganized content environment that left sellers overwhelmed and sending inconsistent messages to customers. With a 20,000‑document intranet and reps creating their own collateral, the company needed a way to differentiate its offering, align sales, marketing and operations, and launch strategic initiatives consistently across the organization.

Allstream implemented SAVO (the SAMI solution) and partnered with Corporate Visions to centralize content, enable collaboration, provide pre‑approved proposal and contract templates, and deliver training and discussion forums. The platform made the Allstream Story and Service Guarantee launch possible, improved cross‑departmental coordination, reduced proposal and contract errors, sped deal closure, and freed seller time (reported savings from 1–2 hours/week up to 50%), while giving marketing more time to create customer-facing collateral.

Allstream