Case Study: Tettra improves customer feedback tracking and roadmap planning with Savio

Tettra Used Savio to Upgrade Their Customer Feedback Tracking System

Tettra, a B2B SaaS company that helps teams centralize and share internal knowledge, was struggling with a brittle and time-consuming system for tracking customer feedback. Their previous method, which used a combination of Intercom, Zapier, and Airtable, lacked flexibility and advanced features, making it difficult to understand customer needs and inform their product roadmap efficiently.

By implementing Savio, Tettra upgraded their feedback system with a simple, integrated workflow. Savio saved the product team significant time, provided powerful analysis tools based on customer attributes, and automated the process of notifying users when requested features were released. This upgrade led to stronger customer relationships, ensured all internal stakeholders were aligned, and allowed Tettra to confidently build a product roadmap driven by customer insights.

Tettra

Nelson Joyce

Founder