Case Study: Southwest Airlines achieves exceptional support and expense management with SAP Concur solutions

Southwest Airlines' positive experience working with the customer support team for SAP Concur solutions

Southwest Airlines, based in Dallas, Texas, needed strong support for its corporate cards and expenses operations within a large travel and transportation business. To address this challenge, the airline worked with SAP using SAP Concur solutions to help manage its expense-related processes.

SAP Concur solutions provided responsive, clear customer support that helped Southwest Airlines quickly understand requirements and get answers at each step. The result was an exceptional support experience that went above and beyond expectations, reinforcing confidence in SAP’s service quality, though no specific quantitative metrics were provided.

Southwest Airlines

Jennifer Gruich

Manager – Corporate Cards and Expenses