Case Study: PLDT achieves faster, integrated procurement and clear spend visibility with SAP SuccessFactors

How Does an Integrated Technology Approach Enable Collaborative Supplier Experiences

PLDT Inc., the Philippines’ largest fully integrated telecommunications company, faced inefficient, error-prone paper- and email-based procurement processes and limited visibility into spend as it pursued cloud growth and digital transformation. To modernize source-to-pay and improve user experience, PLDT turned to SAP SuccessFactors as part of an integrated SAP solution suite that included SAP Ariba, SAP Business Network, and SAP S/4HANA.

SAP SuccessFactors was implemented alongside SAP Ariba solutions and SAP Business Network to deliver an integrated procurement and spend platform, digitalizing invoices, purchase orders and sourcing events and enabling a common, immersive user experience. The SAP-led implementation (completed in 22 weeks, on budget) shortened cycle times, reduced manual errors, and centralized spend visibility — with $580 million under contract via SAP Ariba Contracts and $1.4 billion in network spend through SAP Business Network in the first three months.

PLDT

JH Lebumfacil

IT Enterprise Resource Planning