Case Study: VMware achieves fast, accurate seller payouts and streamlined incentive plans with SAP SuccessFactors Incentive Management

Building trust through positive seller experience​ using SAP SuccessFactors Incentive Management

VMware engaged SAP SuccessFactors to address long commission calculation cycles (24–48 hours), poor seller visibility into attainment and commissions, and limited flexibility to configure or modify plans—issues compounded by more than 700 disparate incentive plans. They implemented SAP SuccessFactors Incentive Management to expand their SAP S/4HANA footprint and modernize incentive processes.

Using SAP SuccessFactors, VMware consolidated 700+ plans to fewer than 50, deployed dashboards for complete visibility, and gained the ability to tweak complex plan logic and ensure seller acknowledgement and regulatory compliance. The change cut commission processing from several days to a few hours, improved payment accuracy and reporting, and enabled clean, auditable financial results.

VMware

Anushree Kalra

Director, IT Engineering