Case Study: American Airlines achieves streamlined global HR and faster hiring with SAP SuccessFactors

American Airlines Making the World’s Largest Airline the World’s Greatest

American Airlines, the world’s largest airline with 130,000 team members in more than 60 countries, needed to unite fragmented HR systems after mergers and deliver a consistent, people‑first experience that would improve engagement, recruiting and operational decision‑making. To address this, the airline partnered with SAP SuccessFactors and deployed SAP SuccessFactors solutions alongside SAP Cloud Platform to consolidate workforce data and enable global and local HR functionality.

Using SAP SuccessFactors Employee Central on SAP Cloud Platform (with integrations to SAP Fieldglass and several custom apps), the vendor helped American Airlines build a global HR service center and real‑time analytics capabilities. The solution cut application time from 45 to 10 minutes, drove a 300% increase in candidate applications, supported ~10,000 daily users and 335,000 team‑member records, handled 131,000 service interactions in a year, and eliminated HR payroll errors—while quarterly SAP SuccessFactors upgrades delivered rapid compliance (for example GDPR) and ongoing innovation.

American Airlines

Mark Mitchell

Managing Director, HR Shared Services