Case Study: Pivotal reduces compensation inaccuracy by 72% and achieves 100% on-time payments with SAP Sales Cloud

Pivotal Reduces Compensation Inaccuracy by 72%

Pivotal Software, a Silicon Valley high-tech company that helps clients digitally transform with cloud-native tools and modern development methods, struggled with a fragmented sales compensation process. Five different systems and multiple manual steps made administration tedious and error-prone, leaving 500+ payees across 27 countries with late payments and limited visibility into their compensation status.

Pivotal implemented CallidusCloud Commissions to automate calculation and payment workflows, handle penalties, uplifts, accelerations and SPIFs, and integrate with CRM and Workday while delivering advanced reporting. The unified solution produced 100% on-time payments and transparency, cut payment errors by 72%, and saved significant administrative hours while increasing flexibility.

Pivotal

Juli Spagnuolo

Senior Manager of Sales Compensation