Case Study: Physicians Health Plan achieves simplified commission payouts and streamlined processing with SAP Sales Cloud

Physicians Health Plan Simplifies Commission Payout Processing with ICM

Physicians Health Plan of Northern Indiana (PHPNI) is a physician‑sponsored, not‑for‑profit HMO that had been managing commissions for internal account executives, account managers and external brokers across three legacy systems and multiple manual processes. That fragmented setup caused data silos, duplicated work across sales, operations and finance, higher administrative costs, no online broker access and cumbersome check and statement processing.

PHPNI consolidated commission and incentive payout processing onto CallidusCloud’s ICM, a single configurable platform that automated workflows and simplified integrations. The implementation enabled payments for both internal and external producers, improved statement quality and broker communication, and significantly reduced duplication and administrative effort.

Physicians Health Plan

Dustin W. Crider

Corporate Controller