Case Study: KeyBank achieves major IT cost savings and streamlined incentive compensation with SAP Sales Cloud (formerly CallidusCloud Commissions)

Key Bank and CallidusCloud Team to Provide Operational Excellence

Key Bank, the 12th largest regional bank in the U.S. with over 1,000 branches, needed a more efficient way to manage incentive pay for roughly 9,000 retail and business banking employees. Maintaining an on‑premise compensation system was costly, required significant IT overhead, and did not align with the bank’s strategic goal to simplify compensation architecture and reduce infrastructure and support costs (targeting an ~80% reduction).

Key Bank migrated from an on‑premise solution to CallidusCloud’s Commissions SaaS and outsourced compensation administration and reporting. The move eliminated server and infrastructure costs and reduced administrative labor, enabled faster report changes and timely earnings statements that improved credibility with the sales force, and let Key Bank focus on core business priorities while achieving its cost and headcount reduction objectives.

KeyBank

Gwen Braverman

Manager of Talent Intelligence and Performance Management