Case Study: Dongwon Systems achieves real-time mobile access to sales data and a 50% reduction in noncore sales tasks with SAP Sales Cloud

How SAP Sales Cloud and SAP Service Cloud has helped Dongwon Systems harmonize and optimize its sales operations, making them more efficient

Dongwon Systems, a Seoul‑based industrial packaging manufacturer with about 7,800 employees and roughly US$1 billion in revenue, needed to digitalize and unify its fragmented sales systems. The company faced redundant, mismanaged sales information and wanted to systematically manage customer activities across past, present, and future interactions to boost sales execution and stop information leakage.

By implementing SAP Sales Cloud and SAP Service Cloud (integrated with its SAP ERP), Dongwon gained a single, cloud-based view of customer, lead, opportunity, and document data accessible online and on mobile devices 24x7. The rollout delivered richer reporting and faster, more accurate decision-making, reduced time spent on noncore sales tasks by about 50%, and harmonized sales operations—enabling the company to focus more on strategic objectives and plan further expansion of SAP solutions.

Dongwon Systems

Youngmin KIm

Gunsan Plant Manager