Case Study: Elm Company (ELM) achieves accelerated digital transformation and cost savings with SAP Sales Cloud

How Elm saved time and money while easing the migration to intelligent ERP with expert, on-demand support from SAP Enterprise Support

Elm Company, a Riyadh‑based professional‑services IT provider with about 2,000 employees and SR 2 billion in revenue, needed to migrate its ERP to an intelligent digital core (SAP S/4HANA) while integrating customer and vendor management, mobile apps, and cloud platforms. The project had to support SAP Customer Experience solutions used by 2,000 people and handle more than 3,000 customer opportunities each week, so Elm required careful planning, process evaluation, and expert support to ensure a smooth transformation.

Working with SAP Enterprise Support and the Enterprise Support Academy, Elm used targeted tutorials, 23 meet‑the‑expert sessions, SAP Readiness Check, Fiori recommendations, BTP workshops, on‑demand expert services, and multiple continuous quality checks. The engagement accelerated the S/4HANA rollout, cut external training costs by about US$10,000, saved days on integration and workshops, improved technical and performance monitoring for its CX landscape, and reduced time, effort, and risk during data migration and go‑live.

ELM

Fares Bin Fares

VP of Shared Services