Case Study: Ebix achieves increased customer satisfaction and streamlined documentation delivery with SAP Sales Cloud

Ebix - Customer Case Study

Ebix, Inc., a leading international provider of on-demand software and e-commerce services to the insurance industry, struggled to manage and deliver large volumes of complex technical documentation to customers. Relying on email left content fragmented, hard to find, and difficult to confirm as current or received.

Ebix adopted CallidusCloud’s Enablement platform—branded, searchable portals that act as a centralized online library with 24/7 access, portal alerts, and global update capabilities. The solution delivered major time savings, reliable version control and delivery, improved responsiveness and customer relationships, and increased customer satisfaction.

Ebix

Jim Bolton

Manager, Marketing & Communications, Ebix, Inc.