Case Study: Citrix achieves 99.5% on-time and accurate payments with SAP Sales Cloud

Citrix Achieves 99.5% On-time And Accurate Payments

Citrix Systems, a $3.14B high‑tech leader used by more than 100 million users at 400,000 organizations, struggled with an incentive compensation management (ICM) system that produced late and inaccurate payments, inconsistent comp rules, and no reliable answers to inquiries. About 1,500 payees lost trust and resorted to shadow accounting while administrators expended “sheer brute force” to run payroll, creating heavy operational overhead and preventing staff from taking critical time off.

Citrix engaged Accenture as a managed‑service partner and implemented CallidusCloud Commissions under a joint governance model to untangle the mess. The solution now supports 2,300 payees in 73 sales roles worldwide, delivers 99.5% on‑time and accurate payments, accelerates query turnaround, frees countless man‑hours, boosts productivity, and shifts sales operations from transactional work to strategic focus.

Citrix

Jim Jacobson

Manager, Worldwide Sales Compensation