Case Study: Caterpillar achieves one-hour incentive compensation processing with SAP Sales Cloud

Caterpillar Reduces Compensation Processing From Days To One Hour

Caterpillar, the world’s leading manufacturer of construction and mining equipment, faced an extremely complex incentive compensation program with 400+ plans, multiple calendars, payment currencies and country‑specific requirements. Its legacy system required 10 people to process pay for 50,000 employees, offered no employee overview or easy management reporting, and could not scale to support business growth.

Partnering with CallidusCloud Commissions, Caterpillar implemented a highly customized, automated solution that streamlined administration and cut pipeline run time from days to one hour. The change saved staffing resources, improved productivity by 50%, delivered accurate, detailed payee statements and transparent reporting, and supported growth as payees more than doubled to 100,000+.

Caterpillar

Hooma Khaliq

Incentive Operations Supervisor