Case Study: Build.com (customer) achieves 60% faster onboarding and trackable product training with SAP Sales Cloud (solution provider)

Build.com - Customer Case Study

Build.com is an online home-improvement retailer with specialized sites and a massive catalog of products. After rebranding, the company lacked a learning management system and relied on inconsistent instructor-led sessions and intranet collateral for product training, leading to inflexible schedules, uneven messaging across sales teams, and no easy way to track training consumption or retention.

Build.com implemented the Litmos LMS to deliver on-demand, categorical product training and curricula, adopting a flipped-classroom approach for face-to-face sessions. The result: more than a 60% reduction in instructor-led training time, standardized training and collateral across its product catalog, faster time-to-knowledge, and higher sales-rep adoption and effectiveness.

Build.com

Mike Martin

Director of Training