Case Study: Wolters Kluwer achieves 80% cost savings per expense report and company-wide audit visibility with SAP Concur

Wolters Kluwer Transforms its Expense and Audit Process with Concur

Wolters Kluwer, a global information and publishing company with 8,761 U.S. employees, faced a patchwork of 12 different expense-reporting methods across its U.S. organizations—from spreadsheets to no process at all. That fragmented, manual approach made it nearly impossible to audit travel & entertainment spend or meet Sarbanes-Oxley and internal audit requirements, creating compliance gaps and unnecessary costs.

After a four‑month pilot the company rolled out Concur across the U.S., configuring organization-specific business rules and automated audit workflows that flag exceptions in real time. The solution achieved 100% adoption, gave management company-wide visibility (catching issues like mileage misreporting), increased policy compliance and satisfaction, and delivered nearly 80% savings per filed expense (about $20) while enabling effective, centralized audits.

Wolters Kluwer

Ralph Roe

Director of Financial Shared Services