Case Study: Uniglobe Travel achieves real-time travel visibility and major efficiency gains with SAP Concur Compleat

Uniglobe Helps Small Agencies Realize Sizeable Returns with Concur Compleat

Uniglobe Travel, a Vancouver-based travel services firm with 700 employees and $5 billion in sales volume, needed a way to help smaller agency clients compete with much larger rivals while improving efficiency, ensuring policy compliance and duty of care, and automating complex commission calculations and real-time travel data management.

By adopting Concur Compleat (alongside Concur Cetas and Concur Travel) Uniglobe created customizable automated routines that generate fast professional quotes, integrate e‑ticket records, validate approvals daily, manage commissions across trip legs, and aggregate alerts from multiple sources. The outcome was significant time savings, more stable operations, improved traveler safety and compliance, and the ability for smaller agencies to outperform competitors many times their size.

Uniglobe

Keith Donner

Director of Travel Technology