Case Study: Tungsten Automation achieves 15% travel‑spend reduction and 50% faster expense reporting with SAP Concur

Tungsten Automation - Customer Case Study

Tungsten Automation, a global leader in intelligent workflow automation with about 2,200 employees, was struggling with a manual, spreadsheet‑based travel and expense process that required two full‑time U.S. processors and left employees confused about what to submit. The slow, paper‑driven workflow and reliance on a travel desk made expense management time‑consuming and opaque.

By implementing SAP Concur Expense and later Concur Travel — with guided templates and a dedicated project manager — Tungsten automated itineraries and reporting, gained real‑time spend visibility, and encouraged preferred vendors and limits. Adoption hit 79% in the first month, the booking desk became obsolete, travel spend fell 15% in two months, reports are completed 50% faster, U.S. expense headcount dropped from two to one (with two roles reallocated in Switzerland), and employees now spend half as much time on expense reports with improved policy compliance.

Tungsten Automation

Lori Ceccanese

Manager of Accounts Payable