Case Study: Travel Incorporated gains travel visibility and automation with SAP Concur

Travel Incorporated streamlines travel data and supports over 120 million reservations with SAP Concur

Travel Incorporated, a global travel management company, faced the challenge of gaining visibility into "invisible bookings" made by travelers outside of their managed program. This lack of data created issues with duty of care, policy compliance, and leveraging negotiated discounts. To address this, they partnered with SAP Concur and leveraged solutions including Concur TripLink.

SAP Concur provided the open API and mid-office Compleat platform to integrate this out-of-channel booking data into Travel Incorporated's systems. This solution automated data collection and analysis, providing complete visibility into travel spend. The results included improved duty of care, better discount negotiations for customers, and automated processes that allowed staff to focus on customer service.

Travel Incorporated