Case Study: Travel Incorporated achieves complete travel-data visibility and reduces booking leakage with SAP Concur

Travel Incorporated Optimizes Travel Data with SAP Concur Solutions to Better Serve their Customers

Travel Incorporated is a global travel management company that needed to address “invisible” or out-of-channel bookings that broke data consolidation, masked out-of-policy spend, and weakened duty of care for travelers. With travelers booking across many channels, the firm lacked comprehensive, timely visibility into bookings and wanted to reduce leakage and improve supplier negotiations and traveler safety.

TI integrated SAP Concur solutions—Concur TripLink, Concur Compleat, and open APIs—into its mid‑office and proprietary data warehouse, automating data ingestion, cleansing, and analytics (TravelWatch/TripInsights). The result: fuller capture of out-of-channel bookings, higher in‑policy adoption, stronger negotiating leverage for discounts, improved duty of care, and more efficient agent workflows driving better customer service.

Travel Incorporated

Linwood Hayes

Chief Information Officer