Case Study: Washington Nationals achieves faster, paperless, fraud-free expense reporting with SAP Concur

The Washington Nationals Hit a Homerun with Concur T&E Solutions

The Washington Nationals Baseball Club, with about 250 employees across Washington, DC and spring training in Florida, processed roughly 1,800 expense reports annually on a tightly managed $700,000 T&E budget. The Club’s paper-based expense system was slow and error-prone, costing staff hours, delaying reimbursements and creating risk of mistakes or fraud.

The Club deployed Concur Travel, Expense, Audit and Business Intelligence—phased in starting with frequent travelers and refined with user feedback—plus Concur Mobile for 24/7 access. The result: significantly faster report submission and processing, a 25% reduction in reimbursement time, 100% Concur travel adoption, a 100% Concur Audit score eliminating fraud and errors, and complete elimination of paper with real-time visibility into T&E.

Washington Nationals

Kelly Pitchford

Senior Director of Accounting