Case Study: County of San Bernardino achieves streamlined, cloud-based travel and expense management with SAP Concur

The County of San Bernardino takes a smooth trip to the cloud

The County of San Bernardino, a large public service organization with 42 departments and more than 25,000 employees, needed to modernize its travel and expense processes and move off a legacy on‑prem SAP Travel Management system. With a wide geographic footprint and initial staff concerns about cloud security and change, the county faced the challenge of migrating to a cloud solution without disrupting operations or overwhelming users.

The county implemented SAP Concur (Travel & Expense, ExpenseIt, Drive, Concur Request, TripLink) using a phased rollout, extensive change management, and a hybrid integration (ICS and SFTP) with its on‑prem SAP ECC. The result: self-service expense management rose from 10% to 50%, faster reconciliation (reducing months‑long backlogs), fewer lost receipts, simpler reporting, and high user satisfaction—positioning the county to expand its cloud journey with RISE with SAP.

County of San Bernardino

Rowena Barcelona-Nuqui

SAP Division Chief