Case Study: PeaceHealth achieves standardized, efficient, and transparent expense management with SAP Concur

Standardization and Efficiency Support PeaceHealth’s Focus on Healing

PeaceHealth, a nonprofit health system with 28,000 employees and roughly 2,000 traveling clinicians, needed to standardize financial data, streamline back-office processes, and reduce administrative burdens so providers could focus on patient care. Managing 24,000 annual expense reports had become time-consuming and opaque, creating risks for compliance, fraud, and unnecessary overhead costs that ultimately affect patients.

By deploying Concur Expense and the SAP Concur mobile app with embedded PeaceHealth policies (including detailed mileage rules), the organization moved to a paperless, standardized expense process with instant visibility into spend. The result: faster, more accurate reporting and reimbursements, improved compliance and fraud detection, better management of corporate card rebates, and reduced administrative costs—freeing clinicians to concentrate on patients and lowering costs passed to those patients.

PeaceHealth

Amber Wright

Accounts Payable Manager