Case Study: St. Jude Medical Systems achieves streamlined travel and expense management and 80% faster reimbursements with SAP Concur

St. Jude Medical Uses the Best Device to Automate Travel & Expense

St. Jude Medical, a St. Paul–based life sciences company with about 16,000 employees and operations in 100 countries, faced a decentralized, spreadsheet-based travel and expense process that produced piles of paper, inconsistent policies, and no consolidated visibility into global travel spend or vendor leverage.

By implementing Concur Expense, Concur Travel and Concur Invoice—including mobile apps, e‑receipt scanning and automated P‑Card and invoice workflows—St. Jude streamlined submissions, brought compliance into the front end, and gained spend visibility. Results included visibility into 95–98% of healthcare professional spend, dramatic global policy compliance, an 80% faster reimbursement time, ~20% fewer back‑office hours for reconciliations, and expense-report submission shrinking from 6–8 weeks to within 24 hours of travel.

St. Jude Medical Systems

Douglas A. Baden

Director Corp. Finance Compliance