Case Study: Smith & Nephew eliminates manager expense approvals and raises expense review accuracy to 98% with SAP Concur

Smith & Nephew Adopts AI Solutions to Eliminate Manager Expense Approval

Smith & Nephew, a global health-care company based in London with about 16,000 employees, needed to streamline a slow, manual manager expense-approval process while maintaining policy compliance and accuracy. Manual reviews were inconsistent, prompting a move to automate and improve expense governance.

By deploying the SAP Concur suite (including Concur Travel, Concur Expense, Detect, ExpenseIt, Policy Audit and Concur Intelligence) and coordinating rollout with legal, compliance and communications teams, Smith & Nephew removed manager approvals and ensured strong adoption. SAP Concur’s AI-driven reviews raised expense review accuracy from 77% to 98%, improving compliance and speeding processing.

Smith & Nephew

Jorge Monge

T&E Lead