Case Study: Shawmut Design and Construction achieves streamlined, paperless T&E and major travel cost savings with SAP Concur

Shawmut Design and Construction Renews their T&E Process with Concur

Shawmut Design and Construction, a 100% employee‑owned architectural construction firm with 700+ employees and offices across the U.S., needed to streamline complex travel and expense management for project managers who frequently split costs across multiple job codes. With $7M in annual travel spend, dispersed crews, and a desire for a paperless, auditable workflow, the company required better reporting, mobile receipt capture, and more efficient approvals.

Shawmut implemented Concur Travel & Expense, Concur Business Intelligence, and Concur Mobile to automate a four‑step approval process, centralize receipts in the Receipt Store, and integrate corporate card and purchasing data. The solution delivered faster approvals and mobile access, uncovered double billing and pricing discrepancies, eliminated paper filing, and generated savings—more than $3,000 per month in booking fees and additional annual cost reductions—while improving policy compliance and reporting.

Shawmut Design and Construction

Steph Phenix

Travel and Expense Administrator