Case Study: Mercy Health achieves faster, lower-cost expense reimbursements with SAP Concur

Regional Health System Cures Costly Reimbursement Process with Concur

Catholic Health Partners, a nonprofit regional health system with 24 hospitals, 15 senior facilities in Ohio and two in Kentucky (32,000 employees), struggled with a decentralized, spreadsheet-based expense reimbursement process that was slow, error-prone and costly. Each facility handled expenses differently, causing incomplete reports, paper rework and little visibility into where money was being spent—processing costs ran more than $25 per check and could exceed $50,000 per month.

CHP implemented Concur Expense, Expense Pay, Service Administration and Business Intelligence to centralize and automate expense management. The change eliminated roughly 2,500 manual checks a month, cut processing time and costs dramatically, and delivered better reporting and policy control (including automated mileage/allowance tracking). Ongoing Service Administration and BI support reduced administrative burden and improved rollout of new features while increasing accountability across the system.

Mercy Health

Scott Schitter

Corporate Director for Tax and Compliance