Case Study: Plymouth Rock Assurance streamlines paper-based expense reimbursements with SAP Concur

Plymouth Rock Assurance streamlines 650 monthly expense requests with SAP Concur

Plymouth Rock Assurance faced a cumbersome, entirely paper-based expense reimbursement process in 2013. Employees had to print and manually submit expense reports with receipts, creating a time-consuming workflow for managers and Accounts Payable. The AP team, processing about 650 requests monthly, lacked self-audit capabilities, leading to discrepancies and a heavy administrative burden. This challenge led them to seek a digital solution with vendor SAP Concur.

By implementing SAP Concur's solution, the company digitized its expense management. This streamlined operations, eliminated manual steps, and provided the audit controls the AP team needed. The result was a more efficient process with higher quality and accuracy, directly addressing the discrepancies found in year-end audits. SAP Concur enabled Plymouth Rock Assurance to achieve its goal of constant operational improvement.

Plymouth Rock Assurance