Case Study: Pima Community College achieves reduced costs, faster reimbursements, and improved compliance with SAP Concur

Pima Transforms Manual Processes to Digital Spend Management

Pima Community College, a six-campus community college in Tucson, faced slow, paper-based travel, expense and invoice processes that burdened staff and accounts payable. Approvals required multiple manual handoffs, reimbursements took up to a month and AP spent 45–60 minutes rekeying each claim, while the college lacked a formal travel card program and needed better compliance and visibility.

Pima implemented SAP Concur’s expense, travel, duty-of-care and invoice solutions, configured audit rules to match college policy, and used a train-the-trainer rollout with targeted change management. The result: a paperless, mobile-enabled process with reimbursements delivered within one day of approval, travel approval times cut roughly in half, AP time per claim eliminated (45–60 minutes saved), 1.5% rebates on ~$2M travel spend, improved compliance and a projected 400% ROI.

Pima Community College

Isaac Abbs

Director of Enterprise Systems