Case Study: PMI Mortgage achieves faster T&E approvals and $52K annual savings with SAP Concur

Mortgage Insurance Firm Gains Faster T&E Approval Process with Concur

PMI Mortgage Insurance Company, a 450-employee mortgage‑insurance firm with roughly 150 regular business travelers, was hampered by an aging T&E system that still relied on paper receipts, offered only single‑level approvals and provided limited reporting. Those gaps caused slow expense approvals (reports could sit for 30 days) and created significant AP workload and storage overhead.

PMI implemented Concur Travel & Expense, Concur for Mobile and Concur Business Intelligence, gaining multi‑level approvals with automatic escalation after seven days, mobile booking and receipt capture, automatic import of itineraries and card charges, and cloud receipt storage. The result: faster reimbursements and stronger visibility for managers, immediate employee adoption, $40,000 annual savings in AP staff hours, $12,000 annually in eliminated receipt‑storage fees, and a largely paperless, more efficient T&E process.

PMI Mortgage

Lisa Kemper

Senior Corporate Services Specialist