Case Study: Merck improves compliance and streamlines expense management with SAP Concur

Merck consolidates 30+ card programs in 10 months with SAP Concur

Merck, a pharmaceutical manufacturing company, faced challenges with its on-premise expense system and sought to improve user experience, its corporate card program, and overall policy compliance. To address this, Merck partnered with vendor SAP Concur to implement its cloud-based Expense Management Products and Intelligent Audit service.

With the help of the SAP Concur Select Care team, the solution was deployed across more than 75 countries. The vendor helped consolidate over 30 card programs and issue 40,000 payment cards within 10 months. Using SAP Concur's Intelligent Audit to check expenses prior to manager approval significantly increased reimbursement speed, reduced delinquency, and streamlined the entire process for Merck.

Merck