Case Study: Liz Claiborne achieves 90% policy compliance and faster reimbursements with SAP Concur

Liz Claiborne, Inc. Tailors a Travel and Expense Solution with Concur

Liz Claiborne, a global retail company with about 14,000 employees, faced an inefficient, paper-based weekly expense system that created excessive paperwork, compliance gaps, and audit risk across its many brands and regions. The manual process led to duplicate reports for single trips, uncontrolled out-of-policy charges, and slow reimbursements.

By deploying SAP Concur Travel and Concur Expense, Liz Claiborne moved to per-trip electronic reporting with mobile approvals and one‑click expense pre-population. The change boosted policy compliance to 90%, increased online booking adoption to 82%, cut reimbursements to 48–72 hours, reduced paperwork, and improved productivity — with rollouts underway in Canada and Asia and plans for Europe.

Liz Claiborne

Rafael Rosario

Global Travel Services Manager