Case Study: Lindt & Sprüngli simplifies business travel expense processing with SAP Concur

Lindt & Sprüngli completes SAP Concur integration in 18 months for faster, more accurate travel expense payouts

Lindt & Sprüngli, a premium chocolate maker, sought to efficiently manage employee expense reimbursements, particularly for business trip amounts that exceeded tax-exempt portions and required separate reporting for payroll. This complexity created a challenge for ensuring employees were paid quickly and correctly. To address this, they worked with vendor SAP Concur.

The solution implemented by SAP Concur, with configuration support from partner Nagarro ES, involved creating a direct interface to the company's HR system instead of using the standard Concur Expense implementation. This custom integration ensured that expenses liable for tax were correctly and automatically fed into the payroll process. The project was completed in eighteen months, successfully achieving the goal of providing employees with their full expenses both quickly and accurately.

Lindt & Sprungli