Case Study: Promesa (Productos Metalúrgicos S.A.) achieves full employee retention and $700K May revenue lift with SAP Concur

Keeping a Workforce Safe and Connected with SAP® Solutions

Productos Metalúrgicos S.A. (Promesa), a Guayaquil‑based automotive and consumer products manufacturer with 367 employees, faced the COVID‑19 challenge of keeping staff safe and productive during a government‑mandated 30‑day sales pause and a rapid shift to remote work. The company needed technology to monitor employee health and productivity, enable secure work‑from‑home access, and maintain a safe, contactless flow of cash.

Promesa implemented SAP SuccessFactors to track KPIs on health and productivity, SAP S/4HANA to support remote work via VPN, and SAP Concur to manage contactless payments and deliver care packages. The result: no layoffs or reductions in pay or hours, a strategy that kept teams productive and supported the restart of sales, assistance to customers with inventory as Ecuador reopened, US$2.7 million in May revenue (US$700,000 above forecast), and business operations resumed at 40% (10% higher than expected).

Promesa

Miguel Sotomayor

Technology Manager